Contact information

Contact Information

We are here to help your plant journey succeed! If you have any questions about our live plant guarantee, order status, plant care guidance, or general inquiries, please feel free to reach out to us using the contact details below.

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Customer Support Hours

• Monday – Friday: 9:00 AM – 5:00 PM (EST)

• Saturday – Sunday: Closed (Emails received over the weekend will be responded to on the following business day)

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How to Reach Us

• Email: vnplantshop@gmail.com (Expect a response within 24–48 business hours)

• Online Contact Form: You can also submit inquiries directly through our website's [Contact Us] page.

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Damage Claims & Live Plant Inquiries

When reaching out regarding damaged arrivals or plant health concerns under our 7-Day Live Plant Guarantee, please ensure you include:

1. Your Order Number

2. Clear photos of the affected plant and the original packaging

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For privacy-related questions or requests regarding your personal data, please review our Privacy Policy or email us with the subject line "Privacy Request."