Shipping policy

Shipping Policy

Thank you for visiting and shopping at Vines & Nodes Plant Shop. Below are the terms and conditions that constitute our Shipping Policy.

Processing Window: All orders are processed within 1 to 3 business days (excluding weekends and major holidays).
Live Plant Shipping Schedule: To protect your plants from sitting in shipping warehouses over the weekend, we typically dispatch live plant orders Monday through Wednesday. Orders placed Thursday through Sunday will ship early the following week.
Peak Seasons & Extreme Weather: During high-volume periods or extreme weather conditions (heatwaves or deep freezes), processing times may be temporarily extended to safeguard plant health.

Shipping charges for your order will be calculated and displayed at checkout:

Delivery delays can occasionally occur due to carrier factors outside of our control.

Live plants are sensitive to extreme cold and heat:

Cold Weather Prep: During winter months, heat packs and thermal insulation may be added to your order automatically or available for purchase at checkout based on destination weather.
Weather Holds: If temperatures along the delivery route are below freezing ( $3 2^{\circ} F$ / $0^{\circ} C$ ) or excessively hot, we reserve the right to hold shipment until conditions improve. We will notify you via email if your order is placed on a weather hold.

Once your order has shipped, you will receive a Shipment Confirmation Email containing your tracking number(s).
Tracking details will become active within 24 hours of dispatch.

Prompt Retrieval: Please ensure someone is available to receive the package upon arrival so live plants are not left in hot mailboxes or cold porches for extended periods.
Unboxing: Unpack your plants carefully upon arrival, inspect them, and allow them a few days to acclimatize to their new environment before repotting.

Transit Damage: If your package arrives damaged or your plants arrive severely distressed, please report it within 7 days under our Return & Refund Policy. Keep all packaging materials and damaged goods for inspection.
Incorrect Address: Vines & Nodes Plant Shop is not responsible for orders delivered to incorrect addresses provided by the customer at checkout. Please double-check your shipping details prior to placing your order.

Currently, we only ship live plants within the United States due to agricultural restrictions and customs regulations.

If you have any questions about your shipment, please reach out to us at vnplantshop@gmail.com