Refund policy

Return & Refund Policy

At Vines & Nodes Plant Shop, we take great care in packaging and shipping healthy, thriving plants to your doorstep. Because live plants are perishable and require proper care, our return and refund policy differs slightly between live plants and physical plant accessories.

1. Live Plant Guarantee (7-Day Arrival Guarantee)

  • Damaged or Unhealthy Plants: If your plant arrives dead, severely damaged, or showing signs of severe distress due to transit, please notify us within 7 days of delivery.

  • How to Submit a Claim: Send an email to vnplantshop@gmail.com with:

    1. Your Order Number.

    2. Clear photos of the affected plant and the shipping box/packaging.

  • Resolution: If approved, we will gladly offer a free replacement (subject to inventory) or a full refund/store credit.

Please Note: Minor cosmetic blemishes, leaf shedding, or slight limpness are normal side effects of transit stress. With proper water, light, and a few days to acclimatize, your plant should recover quickly!

2. Pots, Tools & Hard Goods (30-Day Policy)

For non-perishable merchandise (such as pots, soil, plant care tools, and accessories):

  • You may return eligible items within 30 days of delivery for a full refund or store credit.

  • Items must be unused, in their original condition, and in original packaging.

  • Return Shipping: Customers are responsible for return shipping costs unless the item was defective or incorrect upon arrival.

3. Non-Returnable & Final Sale Items

The following items cannot be returned or refunded:

  • Live plants reported after the 7-day initial arrival window.

  • Gift cards.

  • Final sale or clearance items.

4. Cancellation Policy

Orders can be canceled or changed within 1 hour of placing the order before fulfillment processing begins. Once a live plant order has been packaged or dispatched, cancellations can no longer be processed.

5. Refund Process

Once your return or damage claim is inspected and approved:

  • Refunds will be processed back to your original payment method within 5–7 business days.

  • Shipping fees on non-defective returns are non-refundable.

Questions?

If you have any questions or need help caring for your new plant, reach out to us at vnplantshop@gmail.com—we’re always happy to help!